Typical tasks
- Designing and implementing integrations between ITSM and observability tools for effective monitoring.
- Creating and optimizing data flows between various systems in the ITSM ecosystem.
- Configuring API integrations for seamless data exchange between systems without downtime.
- Implementing monitoring solutions for tracking and analyzing the performance of IT services.
- Coordinating with teams to integrate various tools into comprehensive ITSM solutions.
- Conducting testing and validation of integrations to ensure high quality and stability.
- Optimizing workflow processes across platforms to minimize service outages.
- Managing and maintaining integration interfaces to ensure consistent operation.
Responsibilities
- Ensuring the alignment of integration projects with the organization’s security and operational standards.
- Collaboration with business and IT teams to provide appropriate integration solutions.
- Regular reporting on the status of integrations and monitoring key performance metrics.
- Identification and management of risks associated with the deployment of integration solutions in ITSM systems.
- Resolution of escalated technical issues related to non-functional integrations between systems.
- Planning long-term strategies for tool integration based on the organization’s needs.
- Creation and maintenance of integration documentation.
Technical Skills
- Advanced knowledge of API integration and RESTful services for complex data flows.
- Ability to design and maintain integration architecture for ITSM and observability tools.
- Experience with orchestration and monitoring tools such as Kubernetes and Prometheus.
- Advanced skills in database systems, including SQL and NoSQL databases.
- Ability to write and optimize scripts in languages such as Python, JavaScript, or Bash.
- Experience with middleware tools for integration, such as MuleSoft or Apache Kafka.
- Working with cloud services and tools (AWS, Azure) for integration solutions.
- Knowledge of data security and compliance when integrating sensitive systems.
Your future colleague
Jindřich Kasal
Managing Partner
Your application proces guide
Kamila
HR Manager
Benefits
Multisport
You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.
Flexible working hours
You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.
Flexible working hours
You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.
Flexible working hours
You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.
Flexible working hours
You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.
Flexible working hours
You have the freedom to organize your time as long as you meet deadlines, move projects forward, and keep the client satisfied. We meet in the office at least three times a week; the rest is up to you.
