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Solutions

IT Service Management

Save time, improve data quality, shorten incident response times with effective team coordination.

Our expertise

We enable efficient collaboration between ops and dev teams, saving time, improving the quality of config data, and improve incident response time.

SMAX
Universal CMDB
Operations Bridge
Operations Orchestration
Universal Discovery
Event Management
ESM
ITSM
Opentext
Incident resolution

Incident resolution

Swift handling of issues minimizes downtime and increases productivity.
Process Automation

Process Automation

Routine tasks automated for speed, accuracy, and efficiency.
IT Asset Management 

IT Asset Management 

Track assets and licenses to optimize costs and ensure compliance.

Data Driven Decisions

Data Driven Decisions

Reports and metrics help prioritize investments and reduce waste.
Agile IT Support

Agile IT Support

Flexible change management enables faster response to business needs.
Service Catalogue Clarity

Service Catalogue Clarity

Reports and metrics help prioritize investments and reduce waste.
ITSM Services

Strategy

Alignment of ITSM strategy with business objectives, improving service quality, governance, efficiency, and value through expert analysis and tailored transformation.

Projects

Implementation ofITSM platforms on-premise and on-cloud, from initial requirement analysis, development, testing to final deployment and handover to client.

Managed services

Operational support of ITSM platforms and integrations deployed on-premise or SaaS with experienced engineering team.
How it all fits together?
Full Stack Visibility black
Proactive Incident Detection black
Performance & UX Monitoring black
Automated Incident Response black
Cost & Resource Optimization black
Security & Compliance Monitoring black

The real advantage is when our
strengths are combined

Successful projects
Well-implemented ITSM brings order
to chaos. We know how to deliver.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
1.2M

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
↓3k

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
↓3k

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
1.2M

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
↓3k

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
↓3k

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
1 / 3
Technology
Cutting-edge technologies, rigorously
tested in real-world scenarios.
Service management (S-MAX)
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues, and poor user experience. ITSM solutions enhance automation.
Asset management
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues.
Universal directory
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues.
Platform
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues, and poor user experience. ITSM solutions enhance automation.