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Solutions

IT Service Management

Save time, improve data quality, shorten incident response times with effective team coordination.

Our expertise

We enable efficient collaboration between ops and dev teams, saving time, improving the quality of CMDB data, and improve incident response time.

SMAX
Universal CMDB
Operations Bridge
Operations Orchestration
Universal Discovery
Event Management
ESM
ITSM
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Incident resolution

Swift handling of issues minimizes downtime and increases productivity.
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Process Automation

Routine tasks automated for speed, accuracy, and efficiency.
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IT Asset Management 

Track assets and licenses to optimize costs and ensure compliance.

Data Driven Decisions

Data Driven Decisions

Reports and metrics help streamline processes and reduce waste.
Autodiscovery

Autodiscovery

Keep your CMDB up to date by automatic discovery of infrastructure and apps.
Service Catalogue

Service Catalogue

Structured service description with measurable KPIs.
ITSM Services

Strategy

Alignment of ITSM strategy with business objectives, improving service quality, governance, efficiency, and value through expert analysis and tailored transformation.

Projects

Implementation of ITSM platforms on-premise and on-cloud, from initial requirement analysis, development, testing to final deployment and handover to client.

Managed services

Operational support of ITSM platforms and integrations deployed on-premise or SaaS with experienced engineering team.
How it all fits together?
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The real advantage is when our
strengths are combined

Successful projects
ITSM projects with real impact on efficiency, performance and governance.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Healthcare Insurance
1.2M

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Commercial Bank
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Telco
5000OSi

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
↓3k

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Healthcare Insurance
1.2M

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Commercial Bank
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Telco
5000OSi

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
Global Financial
600k

Solutions

On-premise high availability deployment of
SMA-X, serving 100.000 end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
National Bank
↓3k

Solutions

On-premise high availability deployment of
SMA-X, serving 1.2 milion end users. Fully migrated catalogue of services with semiautomated fulfilment workflows.
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Technology
Technologies, rigorously tested in real-world scenarios.
Service management (S-MAX)
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues, and poor user experience. ITSM solutions enhance automation.
Our blog
3
Asset management
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues.
Our blog
2
Universal directory
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues.
Our blog
5
Platform
Customers struggle with inefficient workflows, inconsistent service delivery, compliance issues, and poor user experience. ITSM solutions enhance automation.
Our blog
1