Typical tasks
- Designing and implementing integrations between ITSM and observability tools for effective monitoring.
- Creating and optimizing data flows between various systems in the ITSM ecosystem.
- Configuring API integrations for seamless data exchange between systems without downtime.
- Implementing monitoring solutions for tracking and analyzing the performance of IT services.
- Coordinating with teams to integrate various tools into comprehensive ITSM solutions.
- Conducting testing and validation of integrations to ensure high quality and stability.
- Optimizing workflow processes across platforms to minimize service outages.
- Managing and maintaining integration interfaces to ensure consistent operation.
Responsibilities
- Ensuring the alignment of integration projects with the organization’s security and operational standards.
- Collaboration with business and IT teams to provide appropriate integration solutions.
- Regular reporting on the status of integrations and monitoring key performance metrics.
- Identification and management of risks associated with the deployment of integration solutions in ITSM systems.
- Resolution of escalated technical issues related to non-functional integrations between systems.
- Planning long-term strategies for tool integration based on the organization’s needs.
- Creation and maintenance of integration documentation.
Technical Skills
- Advanced knowledge of API integration and RESTful services for complex data flows.
- Ability to design and maintain integration architecture for ITSM and observability tools.
- Experience with orchestration and monitoring tools such as Kubernetes and Prometheus.
- Advanced skills in database systems, including SQL and NoSQL databases.
- Ability to write and optimize scripts in languages such as Python, JavaScript, or Bash.
- Experience with middleware tools for integration, such as MuleSoft or Apache Kafka.
- Working with cloud services and tools (AWS, Azure) for integration solutions.
- Knowledge of data security and compliance when integrating sensitive systems.