Available position

Integration Engineer

Specialization in the design, development, testing and operational support of various types of integrations between management tools.

Typical Tasks

  • Design data transformations to map Observability JSON payloads accurately into ITSM incident field schemas.
  • Configure real-time webhooks in monitoring tools to trigger automated actions within service desks.
  • Implement bi-directional logic to ensure ticket resolutions in the ITSM tool automatically clear alerts in the monitoring platform.
  • Automate the synchronization of discovered infrastructure assets from observability agents into the central CMDB.
  • Develop middleware scripts to deduplicate and filter raw events before they generate redundant service desk tickets.
  • Embed live performance telemetry graphs directly into incident records to provide immediate context for support engineers.


Responsibilities

  • Standardize event correlation rules to group thousands of raw alerts into single actionable business incidents.
  • Oversee the continuous health and security of API connections and authentication tokens between integrated platforms.
  • Lead the development of self-healing workflows where specific triggers initiate automated change requests and remediation scripts.
  • Enforce consistent tagging and metadata standards across all tools to ensure seamless data flow and reporting.
  • Minimize ticket fatigue by tuning the integration to prevent overwhelming the service desk during system outages.
  • Consult with DevOps and ITIL stakeholders to design the architectural patterns for modern AIOps environments.


Technical Skills

  • Demonstrate deep expertise in REST and SOAP protocols along with modern OAuth2 authentication methods.
  • Maintain advanced administrative knowledge of leading ITSM platforms such as ServiceNow and Jira Service Management.
  • Apply hands-on experience with major observability stacks including OpenTelemetry, Datadog, and Dynatrace.
  • Utilize proficiency in Python or JavaScript to write custom integration logic and serverless middleware.
  • Navigate cloud-native architectures including serverless functions and Kubernetes container orchestration.
  • Manage complex data transformation tasks using a strong command of JSON, YAML, and SQL formats.
  • Your future colleague
    6Z0A8381
    Milan KarbanITSM Practice Leader
  • Your application proces guide
    1759065962395
    KamilaHR Manager

Hiring process

We take great care in the communication process with candidates, responding quickly and providing test tasks that you will work on with your future colleagues.
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