Integration Engineer

Typical Tasks

• Design data transformations to map Observability JSON payloads accurately into ITSM incident field schemas.
• Configure real-time webhooks in monitoring tools to trigger automated actions within service desks.
• Implement bi-directional logic to ensure ticket resolutions in the ITSM tool automatically clear alerts in the monitoring platform.
• Automate the synchronization of discovered infrastructure assets from observability agents into the central CMDB.
• Develop middleware scripts to deduplicate and filter raw events before they generate redundant service desk tickets.
• Embed live performance telemetry graphs directly into incident records to provide immediate context for support engineers.

Responsibilities

• Standardize event correlation rules to group thousands of raw alerts into single actionable business incidents.
• Oversee the continuous health and security of API connections and authentication tokens between integrated platforms.
• Lead the development of self-healing workflows where specific triggers initiate automated change requests and remediation scripts.
• Enforce consistent tagging and metadata standards across all tools to ensure seamless data flow and reporting.
• Minimize ticket fatigue by tuning the integration to prevent overwhelming the service desk during system outages.
• Consult with DevOps and ITIL stakeholders to design the architectural patterns for modern AIOps environments.

Technical Skills

• Demonstrate deep expertise in REST and SOAP protocols along with modern OAuth2 authentication methods.
• Maintain advanced administrative knowledge of leading ITSM platforms such as ServiceNow and Jira Service Management.
• Apply hands-on experience with major observability stacks including OpenTelemetry, Datadog, and Dynatrace.
• Utilize proficiency in Python or JavaScript to write custom integration logic and serverless middleware.
• Navigate cloud-native architectures including serverless functions and Kubernetes container orchestration.
• Manage complex data transformation tasks using a strong command of JSON, YAML, and SQL formats.